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shipping.
Payments are processed through PayPal.
Keep in mind Dark Alley Dolls are not toys; they are not meant for play. They have to be displayed away from moist conditions, high heat and direct sunlight. Please do not attempt to comb their hair and never handle while holding by the head; always hold by the torso.
SHIPPING
I ship via USPS Priority Mail with tracking, insurance, and signature confirmation.
Shipping is calculated during checkout.
If for whatever reason live shipping cost calculation is not possible, you will be charged a flat shipping fee of $60 for the USA customers; $100 for Australian customers; $80 for the rest of the world.
Shipping difference will be refunded.
I insure every package and state the full price on the customs form. International customers should be aware of any customs fees in their country as I am not responsible for these fees.
RETURNS
My policy is 100% money back guarantee in case of damage or loss in transit or lack of satisfaction with the purchase.
The return window is 2 weeks after the day your doll arrives.
Please package your return thoroughly (double boxed with lots of bubble wrap).
I can provide return shipping labels for USA customers only. Customers from other countries will be asked to ship the doll back with the most reliable and fast provider with tracking and full cost insurance. The return shipping cost will be refunded as well.
DISCLAIMER
Damage due to misuse (for example: customer drops the doll and the doll breaks; customer keeps the doll in direct sunlight or in proximity of water) is not covered. I can offer repair if repair is possible. I will charge for repair and shipping both ways. The customer is responsible for any damage or loss in transit.
My obligation is only to customers who buy directly from me. Dark Alley Dolls bought on the second hand doll market are no longer my responsibility. I can offer repair if repair is possible. The doll owner will be asked to cover repair and shipping costs both ways. The doll owner is responsible for any damage or loss in transit.